Frequently Asked Questions
Everything you need to know about MUJI shopping, shipping, and sustainability.
What are your standard shipping rates and delivery times?
Standard shipping usually takes 3-7 business days. Rates are calculated based on the total order weight and destination, with free shipping often available on orders over a certain threshold.
What is the MUJI return policy?
We accept returns of unused, unwashed items in their original packaging within 30 days of purchase. Please note that for hygiene reasons, certain items like innerwear and cosmetics cannot be returned.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your package's progress.
Are MUJI products sustainable?
Sustainability is at our core. We focus on selecting eco-friendly materials, streamlining manufacturing processes, and simplifying packaging to reduce environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and MUJI Gift Cards for online transactions.
Can I exchange an item purchased online at a physical MUJI store?
Yes, most items purchased online can be exchanged at our physical retail locations, provided you have the original digital receipt and the items meet our return criteria.